Edgware Man and Van Terms and Conditions
These Terms and Conditions set out the basis on which Edgware Man and Van provides man and van, removal, transport and related services. By placing a booking, you agree that you have read, understood and accepted these Terms and Conditions. These terms apply to all services supplied to consumers and business customers within the United Kingdom.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Company means Edgware Man and Van, the provider of removal, transport and related services.
Customer means the person, firm or organisation booking the services.
Services means any man and van, removal, collection, delivery, packing, loading, unloading, or related services provided by the Company.
Goods means the items, belongings, furniture, equipment or materials which are the subject of the Services.
Service Area means the geographical areas in which the Company offers removal and man and van services, including local moves, regional moves, and collections or deliveries across the UK as agreed at the time of booking.
2. Scope of Services
The Company provides man and van and removal services, including the loading, transport and unloading of Goods. Additional services such as packing, furniture assembly and disassembly, and multiple pickup or delivery points may be available by prior agreement and may incur additional charges.
The Company will perform the Services with reasonable care and skill, using vehicles suitable for the agreed tasks, taking into account the nature, size and volume of Goods, access conditions, and the journey required within the service area.
3. Booking Process
All bookings are subject to availability and acceptance by the Company. A booking is made when the Customer has provided all required information and the Company has confirmed the booking details. Confirmation may be provided in writing or verbally, depending on how the booking is made.
At the time of booking, the Customer must provide accurate information, including:
a. Collection and delivery addresses
b. Floor levels and access details, including lifts, stairs, parking restrictions, and distance from parking to the property
c. An accurate description and approximate volume of the Goods
d. Any particularly heavy, fragile, high value or unusual items
e. Any time restrictions, building access times, or other relevant circumstances.
The Company will provide a quotation based on the information supplied. If the information is incomplete or inaccurate, or if access differs significantly from what was described, the Company reserves the right to adjust the charges, modify the Services, or in extreme cases, cancel the Services with reasonable notice.
4. Quotations and Pricing
Quotations are based on the details supplied by the Customer at the time of enquiry. Unless otherwise stated, quotations are exclusive of parking charges, tolls, congestion charges, ferry costs or other third-party expenses incurred in the course of providing the Services. Any such costs will be payable by the Customer.
Quotations may be based on hourly rates, fixed prices, or a combination of both, depending on the nature of the job. The quotation will specify the pricing basis and what is included. Additional charges may apply in circumstances including, but not limited to:
a. Delays caused by the Customer or third parties outside the Company’s control
b. Additional items not mentioned at the time of booking
c. Extra floors or difficult access not previously disclosed
d. Waiting time due to late key collection, paperwork, or property access
e. Work carried out outside standard operating hours where not previously agreed.
Unless stated otherwise, quotations are valid for 30 days from the date of issue, after which the Company may revise the pricing.
5. Payments
Payment terms will be confirmed at the time of booking. The Company may require full or partial payment in advance, or may allow payment on completion of the Services, depending on the nature and value of the job.
The Customer agrees to pay all charges in accordance with the agreed terms. Where a deposit is required, the booking is not secured until the deposit has been received. Failure to pay any required deposit may result in the slot being released to other customers.
For hourly rate bookings, the minimum booking period will be confirmed in advance, and time is usually charged from departure of the vehicle from its base until return, unless otherwise agreed. Any part hour may be charged on a pro rata basis as specified in the quotation.
If payment is not made when due, the Company reserves the right to charge interest on overdue amounts and to recover all reasonable costs incurred in recovering the debt, including administrative and legal costs.
6. Cancellations and Amendments
The Customer may cancel or amend a booking by giving notice to the Company. Different cancellation terms may apply depending on the type of booking and whether a deposit has been paid, and these will be explained at the time of booking.
As a general guideline, the Company reserves the right to retain part or all of any deposit, or to charge a cancellation fee, where bookings are cancelled at short notice, for example:
a. Cancellation with more than 7 days notice – deposit may be refunded or transferred at the Company’s discretion
b. Cancellation with 2 to 7 days notice – part or all of the deposit may be retained
c. Cancellation with less than 48 hours notice – up to 100 percent of the estimated job value may be charged.
If the Customer wishes to change the date, time, or scope of Services, this will be subject to availability and may result in revised charges. The Company will use reasonable efforts to accommodate changes within its operating schedule in the service area.
The Company reserves the right to cancel or postpone a booking due to reasons such as severe weather, vehicle breakdown, staff illness, unsafe conditions, or other events beyond its reasonable control. In such cases, the Company will aim to offer an alternative date or a refund of any amounts paid for Services not delivered, but will not be liable for any consequential losses.
7. Customer Responsibilities
The Customer is responsible for:
a. Ensuring adequate and legal parking for the Company’s vehicles at each address
b. Obtaining any necessary permits, permissions or authorisations for loading and unloading
c. Supervising the move or appointing a representative to do so, and ensuring that nothing is left behind
d. Ensuring that Goods are packed safely and adequately, unless the Company has agreed to provide packing services
e. Disconnecting appliances and dismantling furniture where required, unless this is included in the Services.
The Company is not responsible for loss or damage arising from the Customer’s failure to meet these responsibilities.
8. Items Not Accepted for Transport
The Company will not carry, and the Customer agrees not to submit for removal or transport, the following types of items:
a. Hazardous, dangerous, or illegal goods, including explosives, flammable liquids, gases, chemicals or firearms
b. Perishable or living items, including plants and animals
c. Cash, securities, precious metals, jewellery of high value, or irreplaceable documents unless specifically agreed in writing
d. Waste materials, restricted items or controlled substances requiring specialist disposal.
If such items are transported without the Company’s knowledge, the Company shall have no liability for any loss, damage, or consequences arising and may arrange for their removal, storage, or disposal at the Customer’s cost.
9. Waste Regulations and Disposal
The Company operates in compliance with applicable UK waste regulations. The Services do not generally include waste collection or disposal, unless this is specifically agreed in advance. Where the Company agrees to remove unwanted items, this will be done in accordance with relevant laws on waste transport and disposal.
The Customer must not request the Company to dispose of items in an unlawful manner, including fly-tipping or leaving items in unauthorised locations. Any disposal services may attract additional charges reflecting weight, volume, type of materials and any fees payable at authorised waste or recycling facilities.
The Customer is responsible for accurately describing any items intended for disposal, especially where these may be classified as hazardous or restricted waste. The Company reserves the right to refuse removal or disposal of any items that cannot be handled safely or legally within the applicable regulations.
10. Liability and Limitations
The Company will use reasonable care and skill in handling and transporting the Goods. However, the Company’s liability for loss of or damage to Goods is limited as set out in this section.
The Company will not be liable for:
a. Loss or damage arising from the Customer’s failure to pack Goods properly where the Company has not provided packing services
b. Damage to items which are inherently weak, defective, or not suitable for removal
c. Loss or damage resulting from wear and tear, leakage, atmospheric or climatic changes
d. Loss or damage to the contents of boxes, drawers or containers not packed by the Company
e. Loss or damage to Goods when moved at the Customer’s express instruction against the Company’s advice.
To the fullest extent permitted by law, the Company’s overall liability for loss of or damage to Goods, whether arising in contract, tort or otherwise, shall be limited to a reasonable sum having regard to the value of the Goods and the charges paid for the Services. Enhanced liability or insurance cover may be available by prior arrangement, in which case the terms will be confirmed separately.
The Company shall not be liable for any indirect or consequential loss, including loss of profit, loss of contracts or loss of opportunity, arising out of or in connection with the Services.
11. Claims and Complaints
Any visible loss or damage to Goods or property should be reported to the Company as soon as reasonably practicable, ideally before the team leaves the delivery address. The Customer should provide full details and supporting evidence, such as photographs and descriptions of the Goods affected.
All claims or complaints relating to the Services should be submitted within a reasonable time after completion of the job. The Company will investigate the matter and may request additional information in order to assess the claim. Failure to notify the Company within a reasonable time may affect the Company’s ability to properly investigate and deal with the issue.
12. Access and Property Damage
The Customer is responsible for ensuring that there is reasonable access at both collection and delivery addresses. If access is restricted or unsafe, the Company may refuse to carry certain items or may require the Customer to sign a disclaimer where the Customer insists on proceeding.
While reasonable care will be taken to avoid damage to property, the Company is not liable for damage to premises where it arises from difficult access, narrow staircases, low ceilings, unprotected floors, or where the Customer has instructed the Company to move items in circumstances where damage is reasonably foreseeable.
13. Delays Beyond Our Control
The Company will make reasonable efforts to carry out the Services within the agreed timeframes. However, the Company is not liable for delays or failure to perform caused by matters beyond its reasonable control, including but not limited to traffic conditions, road closures, accidents, severe weather, acts of third parties, or industrial action.
Where such events occur, the Company will seek to minimise disruption and may offer to rearrange the Services or adjust the schedule as appropriate. Any additional waiting time or extended hours may be charged in accordance with the agreed rates.
14. Subcontracting
The Company reserves the right to use subcontractors or agents to carry out all or part of the Services. In such cases, the Company will exercise reasonable care in selecting reputable and suitably qualified subcontractors. These Terms and Conditions will still apply to the Services provided.
15. Personal Data
The Company will collect and process personal data necessary to manage enquiries, bookings, and the provision of Services. Personal data may include names, addresses, and contact details, along with job-related information. The Company will take reasonable steps to keep personal data secure and to use it only for legitimate business purposes, such as managing bookings, handling payments and complying with legal obligations.
16. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
17. Variation
The Company may update or amend these Terms and Conditions from time to time to reflect changes in the law, regulatory requirements, or business practices. The version in force at the time of the Customer’s booking will apply to that booking. Customers are encouraged to review the latest version of these Terms and Conditions before confirming a new booking.
18. Severability
If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by a court of competent jurisdiction, that provision shall be deemed severed from the remaining provisions, which shall continue to be valid and enforceable to the fullest extent permitted by law.
19. Entire Agreement
These Terms and Conditions, together with any written quotation or booking confirmation supplied by the Company, constitute the entire agreement between the Company and the Customer in relation to the Services, and supersede any prior discussions, correspondence or understandings relating to the subject matter.
